VENTURE OUT RESORTS™
Website Privacy Policy
Venture
Out Resorts, LLC (“
Venture Out”) is the owner and operator
of the Venture Out Resorts membership campground program and a provider of
leisure services and benefits.
Venture Out is committed to providing
dedicated customer service to our members, which includes respecting their
concerns about privacy. This Website Privacy Policy
(“
Policy”) applies to Venture Out and its affiliated
operating companies (“
Affiliates”). The individual privacy
practices of Venture Out’s agents and other providers of benefits and
services to members of Venture Out Resorts are governed by each operating
company’s privacy policy that can be found at their respective websites.
Venture
Out and its Affiliates (collectively referred to in this Policy as “we,”
“our,” or “us”) have prepared this Policy to inform you of the privacy
principles that govern our use of information we obtain from our current and
prospective customers and members including, information we obtain through
our websites that we own or control (collectively, the
“
Website”), your communications with us, our communications
with you, and mobile applications.
This Policy outlines our use of
cookies and related technologies and contains information about the steps we
take to respect your privacy, the types of cookies and similar technologies
we use, the information we collect, how we use that information, and for how
long collected information is retained. We have organized the Policy by
major topic areas so that you can quickly access and review the information
of most interest to you.
If, after reviewing this Policy, you have any
questions, privacy concerns, or wish to correct or update your information,
please notify us via
[email protected] or our postal address
listed below. Our Privacy Officer also serves as our Grievance Officer and
on behalf of our Privacy Department, as may be required under applicable
regulations.
Venture Out Resorts, LLC
Attn: Privacy Officer
800
Washington Avenue #200
Bay City, Michigan 48708
Also, if
you do not want us to use your personal information for our direct marketing
purposes, you may write to us at any time, and we will cease using the
information for such purposes at no charge to you. Please send your request
to
[email protected] and note “Venture Out Privacy Opt-Out” in
the subject line.
Information We Collect and Its Uses
When we need to
collect personal information to execute a transaction or
provide a particular service you requested, we will ask you to voluntarily
supply us with any information we need. In connection with a purchase and
sale transaction, we may ask you for personal information such as name,
address, telephone and facsimile numbers, email address, occupation,
government issued ID number, and nationality and passport number. We may use
such information to verify your identity, complete the transaction,
administer your products, services, and memberships associated with Venture
Out and/or its Affiliates, send you commercial messages, advise you of other
offers and information, carry out general recordkeeping, maintain a list of
current and former customers or members, create informational or analytical
reports, supplement your disclosed information, carry out verifications,
planning or other legitimate business needs of Venture Out and/or its
Affiliates, allow for revenue collection or debt recovery, respond to your
inquiries or others who you have identified as an authorized agent or proxy,
and such other purposes as permitted by applicable law.
Other
circumstances in which we may need to collect and use your personal
information include reservations, online payments, and other related
business activities. For example, if you would like to make a reservation,
we will ask you for information such as name, address, telephone number and
email address to process your reservation. If you elect to make an online
payment, you will be asked to supply information that is necessary to
process your payment. We typically use your email address to send a
confirmation and, if necessary, might use the other information to contact
you for help in processing. When you provide contact details for transaction
requests, such as scheduling an appointment or requesting a proposal, we
will use the contact information to keep you updated about our future offers
or promotions.
We may record telephone calls, through which we may
capture your personal information, for quality assurance, training,
compliance, and security purposes. You will be notified whether the call is
being recorded at the start of the call, and we will obtain your consent
where required by law to record the call.
We may also collect and use
your personal information to satisfy any applicable law, regulation, legal
process, or enforceable governmental request, or when we have a good faith
belief that use and disclosure is necessary to investigate, prevent or
protect against harmful activities to Venture Out or Affiliates, customers,
members, associates, or property (including our Website), or to others.
We
may use third parties to provide, confirm or supplement for us other
information based on the information you provided to us directly. We would
then use this information for market analysis and our direct marketing
purposes.
Personal information will be retained only until it is
reasonable to assume that the purpose for which that personal information
was collected is no longer being served by its retention and the retention
is no longer necessary for legal or business purposes.
We will maintain
your personal information in whole, usable and up-to-date form. Please
contact us as described above in the event you would like to correct or
update any of your information.
Creating an Account Profile
Purchasers
of our products and services may, at their choice, create a
personal account profile online within our password-protected sites.
Creating an account profile makes use of our sites more convenient for you
by eliminating the need to repeatedly enter personal contact or preference
information. In addition, if you choose, you can perform certain functions
within your account, such as making online payments. The security of this
information is addressed in the security section below. You can access and
review, update or deactivate the information in your account profile
online.
Please note that we will never send you an email requesting
your user name, password, credit card, social security or national insurance
numbers. If you receive an email that looks like it is from us, but asks you
for your credit card number, social security or national insurance number,
it is a fraudulent email or “phish.”
If you believe “phishers” have
obtained access to your personal or financial information, we recommend that
you change your password and contact credit reporting services and have a
fraud alert attached to your credit report file. Please be aware that the
perpetrator may attempt to use your information to establish accounts or
obtain credit at other businesses in their name or yours. We will not be
able to secure your information and we will not be liable for any resulting
breach of any law if you reveal your password to anyone.
Security of
Information
We treat the personal information you provide to us as confidential; it is,
accordingly, subject to our organizational, physical, and technical security
measures, procedures, and policies regarding protection and use of
confidential information. After information reaches us, it is stored on a
secure server that resides behind firewalls designed to block unauthorized
access. Because laws applicable to personal information vary by country,
additional measures that satisfy applicable legal requirements may be put in
place.
When we ask you for credit card information, it is transferred
using secure transmission protocols. We also use secure transmission
protocols on other select pages where you would enter personal information.
This ensures that your information is encrypted as it travels over the
Internet. This secure mode is enabled before any such information is
transmitted from your computer. You will know you are in secure mode when
the padlock or key icon in the lower right-hand or left-hand corner of the
computer screen appears in the locked position. In addition, when accessing
a secure server, the first characters of the site address will change from
“http” to “https.” There is no guarantee, however, that the transmission,
Internet, or storage system is fully secure. Please immediately notify us
using the contact methods contained in the Introduction section of this
Policy if you have reason to believe that your interaction with us has been
compromised.
Confidentiality of Identification Numbers
When collected,
Social Security, National Insurance and other
government-issued identification numbers are treated with great care,
including our satisfaction of applicable laws and regulations. Social
Security, National Insurance and other government-issued identification
numbers are collected and retained in order to comply with various United
States Federal and State laws and International regulations. For general
information systems, we use customer numbers and employee identification
numbers that are not derived from government-issued identification numbers.
We use policies, procedures, training, technology and auditing to protect
the confidentiality and privacy of Social Security, National Insurance other
government-issued identification numbers and ensure that proper controls are
in place concerning the collection, use, disclosure, processing, recording,
holding, storing, and/or sharing of this information.
Disclosure of Information to Third
Parties
We do not sell your personal information to other companies. We do not
transfer your personal information to other companies for their own use
unless we have your approval and provide you the opportunity to opt-out.
Venture Out and its Affiliates, located in the United States and around the
world, may share your personal information among themselves. We may maintain
personal information in databases controlled by Venture Out and/or any
service providers and third parties (including auditors) engaged by Venture
Out and/or its Affiliates in the United States or other jurisdictions and
may process, use, transfer and disclose such information to non-affiliated
companies when we need to share your information to provide the product or
service you have requested or need to send the information to companies who
work on our behalf, to provide a product or service to you, for general
recordkeeping, informational and/or analysis reports, to supplement your
information, or have your consent when consent is necessary to share the
information. These non-affiliated companies do not have any right to use the
information we provide to them for any purpose beyond what is necessary to
assist us. We will protect your personal information in accordance with
applicable data protection laws and will take steps to ensure any
transferees do the same.
We share personal information with other
companies, organizations or individuals if we have a good-faith belief that
access, use, preservation or disclosure of the information is reasonably
necessary to:
• Satisfy any applicable law, regulation, legal process or enforceable
governmental request;• Investigate, prevent or otherwise address fraud, security or technical
issues; or• Investigate, prevent or protect against harmful activities to Venture
Out or Affiliates, members, customers, associates, or property (including
our Website), or to others, as required or permitted by law.We may disclose your personal information
in relation to the
financing, reorganization, sale or disposal of all or a part of our business
or assets, joint ventures and related business transactions, including in
relation to audit or reporting and other regulatory requirements. Any
successor or assign may use your personal information for the same reasons
as set out in this Policy.
Children’s Privacy
Our Websites are not
intended for children and we do not knowingly solicit
or collect personal information from children. If we are notified or
discover that a child under the age of 13 has submitted personal information
to us, we will take reasonable steps to delete the information.
Cookies & Related
Technologies
We may collect certain information from cookies, pixel tags, web beacons or
similar technologies for web analytics and direct marketing. Cookies are
pieces of data stored on the computer or mobile device you are using.
Cookies are small files, typically consisting of letters and numbers,
downloaded on to a device, such as a desktop, laptop, or tablet computer,
when a website visitor accesses certain webpages. Cookie files are then sent
back to originating website on each subsequent visit and are useful because
they allow websites to recognize a visitor’s device, save their selections
and preferences, and provide them with a more customized and beneficial
website experience.
We use cookies to allow us to recognize the device
you are using, save your selections and preferences, and provide you with a
more customized and beneficial experience on our Website, including
providing the functionality that allows you to interact with a
representative while you are on our Website. By continuing to use our
Websites, you agree to our placing cookies on your computer or mobile
device. We, however, will seek your explicit consent if you are in a
jurisdiction that requires it.
We may use Facebook Conversion Tracking
Pixel, Custom Audiences, and retargeting provided by Facebook, Inc.
Facebook’s tools enable us to follow the actions of visitors to our Website
who are redirected to our Website after clicking on a Facebook
advertisement; record the efficacy of Facebook advertisements for marketing,
statistical, and market research purposes; and serve targeted advertisements
on Facebook that match interests determined by your activity on our Website.
For further information on Facebook’s data collection and use and about your
rights and options to protect your privacy, please refer to Facebook’s data
protection policies at https://www.facebook.com/about/privacy/. You also can
deactivate the Facebook Conversion Tracking Pixel at
https://www.facebook.com/settings/?tab=ads#_=_.
We may use Google
AdWords cookies provided by Google Inc. for remarketing purposes. This
technology enables (a) users who have already visited our Website and have
shown interest in our products or services to see targeted advertising on
websites within the Google partner network and (b) us to provide targeted
advertising based on user interest. You can opt-out of Google AdWords
cookies by visiting the Google Ads Settings page at
http://www.google.com/settings/ads.
You may set your browser to block,
refuse, reject, or delete cookies (consult the instructions for your
particular browser on how to do this), although doing so may adversely
affect your ability to perform certain transactions, use particular
functionality and access certain content on our Websites. We only use
cookies or related technologies as your browser permits.
If, at any
time, you wish to withdraw your consent for our use of cookies and related
technologies that may store files on your computer, you will need to delete
your cookies from within your internet browser settings. Internet browsers
allow you to change your cookie settings. These settings are usually found
in the
Preferences or
Options menu within
your internet browser. You may also use the
Help option in
your internet browser for more information.
For more information about
cookies or if you do not want data collected with cookies, visit
www.allaboutcookies.org, www.aboutads.info, and
www.networkadvertising.org.
Click to Chat
We may use third party software to
proactively initiate or offer online
chat if we believe you would benefit from assistance. All information you
enter via online chat may be associated to your email address and will be
stored in our systems with any other information you provide and any
transaction details.
Promotional Offers and Sweepstakes
On occasion,
we conduct promotional offers and sweepstakes that entitle the
winners to prizes. Each promotional offer and sweepstakes has its own terms
and conditions. As part of participating in a promotional or entering a
sweepstakes, certain personal information such as name and email address
will generally be required. We may use this information to send future
communications about specials and offers.
Careers
We use third-party
service providers that provide applications, tools,
databases, or websites that assist us in collecting the personal information
of individuals who wish to be considered for potential employment. The
information you provide as part of your application for employment is
accessible to Venture Out and may be shared among Venture Out, its
Affiliates, and recruiters working on behalf of Venture Out or its
Affiliates for the purpose of managing your application for employment,
including administering the application, arranging interviews, applicant
selection, scoring, assessment, issuing offers to successful candidates, and
to comply with legal and regulatory requirements. Venture Out uses the
information provided for its (a) legitimate interest in fully assessing
applications to ensure that only appropriate candidates are assessed and
selected and (b) legal obligations to comply with employment laws and other
legal and regulatory requirements.
Other Companies and Sites
Our
Websites may contain links to third party sites that might be of
interest to you (such as airlines or car rental companies). We are only
responsible for the privacy statement and content of our Websites. We are
not responsible for, and have no control over, the privacy practices or data
collection, use, disclosure, or security practices of any other company,
such as airlines, car rental companies, Facebook, Google, or any other
provider or website.
Website Survey
We value your input. If you
choose, we welcome your participation in an
online survey regarding the usefulness of our Website. We will only use the
information you provide for research and analysis, and possibly to contact
you to address customer service matters.
Region-Specific Website and Privacy
Elements
Our Website is operated from the United States in accordance with laws of
the United States and visitors to our Website should be aware that the laws
of the United States may differ from those of your country of
residence.
United States
For
residents of the United States, the following additional privacy elements
apply to you:
If you receive an email that looks like it is from us,
but asks you for your credit card or social security number, it is a
fraudulent email or “phish.” We recommend that you do the following:
• Forward the email to the U.S.
Federal Trade Commission at
[email protected] or
call 1-877-FTC-HELP (1-877-382-4357) to report it. The FTC uses the spam
stored in this database to pursue law enforcement actions against people who
send deceptive email.
• Delete the email.
At this
time, we do not respond to browser ‘do not track’ signals, as we await the
work of interested stakeholders and others to develop standards for how such
signals should be interpreted. Third parties, including our service
providers, may collect information about your online activities over time
and across different websites, including when you visit our Website.
If
you have any questions or privacy concerns, please send an email to
[email protected] or send a letter to the postal address within
the Introduction section of this Policy.
Nevada
Residents
Although we do not exchange Nevada residents’ personal information for
money with anyone, Nevada residents have the right to opt-out of the future
sale of their information to a third-party so that they may license or sell
information by contacting us at
[email protected].
Privacy Policy
Changes.
This Policy was last updated on April 15, 2021.
In the future, we may
need to change this Policy. All changes will be made here so that you will
always know what information we gather, how we might use that information
and whether we will disclose it to anyone.
This Policy is and
shall be subject to and governed by any and all agreements between Venture
Out and its members that expressly survive the expiration or termination of
a membership or membership agreement including, without limitation, all
dispute resolution, class action, trial & jury waivers and agreements
regarding applicable law, venue and jurisdiction.
California residents: If you are a resident of the
State of California,
please see the following Supplemental Privacy Policy for California
Residents.VENTURE OUT RESORTS™
Supplemental Privacy Policy for California Residents
Venture Out
Resorts, LLC (“
Venture Out”) provides this supplemental
privacy Policy (“
CCPA Policy”) for consumers that reside in
California (“
you,” or “
your”) as required
under California privacy laws, including the California Consumer Privacy Act
of 2018 (“
CCPA”). This CCPA Policy applies to Venture Out
and its affiliated operating companies (“
Affiliates”). The
individual privacy practices of Venture Out’s agents and other providers of
benefits and services to members of Venture Out Resorts are governed by each
operating company’s privacy policy that can be found at their respective
websites.
This CCPA Policy supplements our Privacy Policy. In the event
of a conflict between our Privacy Policy and this CCPA Policy, this CCPA
Policy will prevail for California residents and their rights under
California law.
Venture Out and its Affiliates (collectively referred
to in this CCPA Policy as “
we,” “
our,” or
“
us”) provide this CCPA Policy to inform you about how we
collect, use or disclose your personal information. Under the CCPA, “
personal information” is any
information that identifies, relates to, describes, is reasonably
capable of being associated with, or could reasonably be linked, directly or
indirectly, with a particular California resident or household. It does not
include publicly available data as defined by the CCPA.
Personal
information we collect, use, or disclose that is governed by the federal
Gramm-Leach-Bliley Act, the California Financial Information Privacy Act, or
the federal Fair Credit Reporting Act, such as consumer credit reports or
information relating to your financing of a Venture Out Resorts product or
service, is not subject to the CCPA and this CCPA Policy.
Categories of Personal Information
that We Collect, Use, and Disclose
The type of personal information we collect, use, and
disclose will depend
on your interaction or relationship with us. The chart below generally
identifies the personal information we collect based on the categories of
personal information set forth in the CCPA.
We collect these categories of personal information from the sources
described in our Privacy Policy and for the purposes described in the
“Information We Collect and Its Uses” section of our Privacy Policy. We
disclose your personal information to third parties, such as our service
providers, as described in the “Disclosure of Information to Third Parties”
section of our Privacy Policy. We do not collect personal information
directly from children under the age of sixteen (16), but may receive such
information from parents and guardians when, for example, making resort,
cruise, or other travel reservations.
Third-Party Cookies & Similar
Technologies
We may also use standard internet technology, such as cookies, web beacons,
pixels, and other similar technologies (collectively
“
cookies”) to track your use of our Website as defined in
our Privacy Policy. We may include web beacons in promotional email messages
or newsletters to determine whether messages have been opened and acted
upon. The information we obtain in this manner enables us to customize the
services we offer to deliver targeted advertisements and to measure the
overall effectiveness of our online advertising, content, programming or
other activities. See the “Cookies & Related Technologies” section of
our Privacy Policy for more information. Data that is collected through
network advertising or social media cookies may be disclosed by such network
advertisers or social media to other network advertisers that allows those
advertisers to also display ads to you. While there is currently no industry
consensus, we do not consider these additional disclosures to be our sale of
personal information under the CCPA. If you do not want information
collected by cookies, however, please visit www.ventureoutresorts.com to
opt-out.
California Resident Rights
If you are a California resident, you
have certain rights with respect to
your personal information as set forth below.
Request to Delete: You
may request that we delete personal information we have collected about you,
subject to certain exemptions provided by law.
Request to Know: You may
request, subject to certain exemptions, that we disclose to you the
categories of personal information collected; the categories of sources of
personal information; the business or commercial purposes for collecting and
selling your personal information; the categories of third parties with whom
we have shared your personal information; the categories of personal
information that we have disclosed or shared with a third party for a
business purpose; the categories of third parties to whom your personal
information has been sold and the specific categories of personal
information sold to each category of third party; and the specific pieces of
personal information that we have collected about you in the prior 12
months.
Request to Opt-out of Our Sale of Your Personal Information: We
do not sell your personal information.
Submitting Requests: To make a
Request to Delete or a Request to Know, please contact us at (989) 671-1125
or
[email protected]. Please include your full name, postal
address, email address, and your member number (if applicable). If you
designate an authorized agent to make a request on your behalf, we require
you to provide a written and signed authorization of your agent’s permission
to exercise your rights on your behalf as provided for in this section.
Please include your full name, postal address, email address, and your
member number (if applicable) along with your agent’s full name, postal
address, email address, and relationship to you.
If we are unable to
verify your identity based on this information, we will take additional
steps to verify your identity before responding to your request. We will
respond to verifiable requests received from California residents or their
authorized agents in accordance with the law, which provides certain
exemptions for disclosure or deletion. For example, if you are a purchaser
of a Venture Out Resorts product or service, we may retain your personal
information as permitted by law to maintain and service your membership and
account.
These rights do not apply to personal information we collect
about job applicants, independent contractors, or our current or former
full-time, part-time and temporary employees and other staff, or information
we collect when we act as a service provider.Non-Discrimination: We are not
permitted to nor do we discriminate against California residents who
exercise their rights under the law.
Other California Privacy Rights
We do
not permit personal information as defined by California’s Shine the
Light law that we share with third parties to be utilized for their
marketing activities. If you are a customer who resides in the State of
California, however, you have the right to request from us a list of third
parties with whom we shared personal information about you for their own
direct marketing purposes during the previous calendar year by contacting us
at
[email protected] or by sending a letter to Venture Out
Resorts, LLC (Attn: Privacy Officer), 800 Washington Avenue #200, Bay City,
Michigan 48708. Privacy rights under Shine the Light and the CCPA are
provided under different legal rules and must be exercised separately.At
this time, we do not respond to browser “do not track” signals, as we await
the work of interested stakeholders and others to develop standards for how
such signals should be interpreted. Third parties, including our service
providers, may collect information about your online activities over time
and across different websites, including when you visit our Website.
Last
Update
This CCPA Policy was last updated on April 15, 2021.This CCPA Policy is and
shall be subject to and governed by any and all agreements between Venture
Out and its members that expressly survive the expiration or termination of
a membership or membership agreement including, without limitation, all
dispute resolution, class action, trial & jury waivers and agreements
regarding applicable law, venue and jurisdiction.”
